I haven’t had the energy or the creativity to post this week because we have been under an overtime mandate at work due to excessive call volume.  Happily, one of our production agents sits in a cubicle on the other side of mine and I get to listen to her all day long.

It’s Mary Ann

and she hopes “to ensure to provide you an excellent customer experience” if she happens to take your call.

With very clear and precise annunciation, Mary Ann adds cheerfulness to her calls and provides a bit of entertainment to those of us nearby.

This morning I heard her exclaim to a customer:

“I’m great, IT’S FRIDAY!  Who could not be great on a Friday?”

She is an exceptional agent and at times will say things that make me drop my jaw, but given the subject matter, that is understandable.

She will not hesitate to declare her competence by informing her customer that she has “been with the company for eleven years”.

Of course there is no one who can better help the customer because [as she puts it] “we are the last… call center left in the United States”

Mary Ann will even provide her customers with her contact email sweetly advising “if you don’t use it, it’s your own fault”… “Darlin’.”

Today she is my

Favorite # ONE

She brightened my day today!

For my Friday favorites I have decided to make proverbial lemonade out of our workplace lemons and accentuate the positive!

 

Here goes:

 

 

Favorite # TWO

Dunkin’ Donuts

from Derek.

The new guy on the block decided to treat the team this morning.

What a nice gesture!

 

According to MyFitnessPal this Boston Kreme Donut contains 445 calories and 67 grams of carbs.I don’t want to talk about it.

 

Favorite # THREE

As I mentioned in this post Wendy has lost a lot of weight.

Today marked

 A Pivotal Moment

as she walked into the office wearing a dress.

For the first time since 2002, Wendy donned a dress and ventured into the great outdoors… or at least to work.

Her dress is very cute and at $17.99 what a great deal!

AELSON Womens Summer Casual Sleeveless Mini Printed Vest Dresses

 

 

Favorite # FOUR

Wendy’s Electric Kettle

I use Wendy’s kettle most mornings to brew several (4) cups of green tea.

Green tea is loaded with antioxidants and nutrients that have powerful effects on the body. These include improved brain function, fat loss, a lower risk of cancer and many other impressive benefits (source).

It keeps me out of the junk food!

Thanks Wendy!

 

 

Favorite # FIVE

Currently the company is encouraging that we participate in supporting

I couldn’t agree more!

Click on the picture to access the website for more information!

It is a precious story!

 

 

 

In addition to what I have mentioned, there are other workplace positives:

• The BENEFITS.  I won’t divulge the name of the company I work for, but I can’t complain about the benefits.
• The OPPORTUNITY to be part of a specialty team working Presidential Escalations and hard to resolve cases.
• The BLESSING that several of my college courses have been paid in full.  And they haven’t seen the last of me.

 

 

 

 

Thank you for taking time out of your day to stop by my blog.